Blog
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Is Emotion management for employers and employees important?
Emotion management refers to the ways in which people influence their own feelings and expressions and the ways in which they influence other people’s feelings. All employees engage in emotion management as part of their jobs and employers often play a significant role in shaping emotion management. For many years emotion in the workplace was [...]
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Deal with your relationship situation?
Secret # 2 – IGNORE it or FOCUS on it. There are basically 2 ways to cope with a relationship that is facing challenges. You can either IGNORE it or FOCUS on it. It’s the same with any challenge in life. Some people RUN from their problems. Other people FACE them. The irony of this [...]
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What should employers know and do about influencing emotion management?
There are a number of reasons why employers should be careful in their attempts to influence emotion management: • Ethics. Many people view emotions as very personal experiences. Employers’ attempts to control emotions may therefore be regarded as interference and resisted by employees. • Emotion Display Rules. People learn how to use emotion management skills [...]
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What are the benefits of effective emotion management for employers and employees?
There are a number of ways in which employers can gain from facilitating effective emotion management: Immediate gains, such as sales arising from customers who are positively influenced to purchase products or services. Encore gains, such as repeat business arising from customers who feel positive about the service they received. Contagion gains, such as additional [...]
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How can employees manage their emotions?
Two main ways in which employees can manage their emotional expressions are surface acting and deep acting. Surface acting involves employees expressing the emotions required by the job without actually feeling those emotions. For example, an employee might fake a smile for a customer and hide his or her true feelings. However, surface acting does [...]
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Is emotional intelligence relevant?
Emotional intelligence can be defined as a person’s ability to monitor, understand, use and change emotions in self and others. It is therefore clearly relevant to emotion management at work. However, there is some disagreement about what constitutes emotional intelligence and about the extent to which it overlaps with personality traits and general intelligence. Nevertheless, [...]
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Secrets for Revitalizing Your Relationship
SECRET 1: GET INVOLVED Have you ever heard the phrase “You are what you eat”? This phrase from the fitness industry reminds us that how we consume calories determines our health. When it comes to your relationship, I would say, “YOU ARE WHAT YOU DO.” In other words, how you and your partner SPEND YOUR [...]
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How to CHANGE your Thinking about your Relationship
Do you think a lot about your relationship? Is that an understatement? Is OBSESS more like it? If you have relationship challenges, you probably spend a lot of time and energy THINKING about your circumstances. You’ve probably analyzed your spouse, your relationship, and what happened to your relationship from every possible angle. Also, the chances [...]
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Relationship Resentment – “Speaking Directly”
Things are bound to happen between you and your partner that will weigh heavy on you and your partner’s relationship. The longer you “hold them in,” the heavier the burdens get. I can’t tell you how many times I’ll discover in private sessions that the source of someone’s anger or hostility is something that happened [...]
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Construction Season in Calgary – How to maintain your cool behind the wheel!
Well construction season has arrived in Calgary and with all the road construction, detours and road closures comes elevated stress behind the wheel when left unchecked can result into what is commonly called road rage. There are some common sense tips to keep your driving stress levels under control as we navigate through a summer [...]